![]() Under FIRMWARE -> Download zip file for your product - keep it ZIPPED, if you hover over the download button you will see a file name Select product and scroll down to “Updates for your Jabra Link 380c US - USB-C" Updated Process for Installing the Firmware manually: There should be an "Allow" button for "Kim Jensen" somewhere in this pane. Updated Version - after speaking with the Jabra Support on the phone.Īdjusted based on /u/ippoit post earlier. However some of their tips did help me figure out the steps above. I did talk to Jabra support, and they weren't able to resolve it for me. Note that I did reinstall my Jabra Direct previously because the I felt it was in a bad state. On the bottom left, there is a "Browse" button.Ĭlick on that and select the zip file you just downloaded for your Link380.Ĭlick continue, watch it install, and hopefully the rest is easy peasy. Launch the firmware updater program, NOT the Jabra Direct. I have the 380 USB-C version, so my filename after downloading was "Jabra_Link_380-v1.6.6-l380c-vector". The link 380 usb-c and link 380 usb-a ms/uc all have different versions. Make sure you select the correct Link 380 connection device at the top. Press it, and it will require you to reboot for it to take effect.ĭownload the firmware directly from the Support page for the respective product. ![]() There should be a "Allow" button for "Kim Jensen" somewhere in this pane. System Preferences -> Security & Privacy. Note that during some of these steps, you do need to allow "Kim Jensen" who is a Jabra developer. I encountered this problem on my Evolve2 85 on a Mac.
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